Description:
Seagen, Inc. is an emerging multi-product, global biotechnology company that develops and commercializes transformative therapies targeting cancer to make a meaningful difference in people's lives. Their South San Francisco office is in need of a Desktop Support Technician to provide Tier 1 and 2 hardware and software support for remote and internal employees through phone, email, remote access and desk side visits. Seattle Genetics is a Windows 10, O365 environment; hardware is predominately Microsoft Surfacebooks and Lenovo X1 Carbons along with iOS and Android.
Basic Function/Responsibilities:
Tier 2 Hardware and software support for remote and internal employees through remote access, phone or desk side visit
Tier 1/Tier 2 Hardware and software support for lab computers
Create work orders in a help desk system, dispatch work orders to other support technicians and IT groups
Assess and escalate serious or unusual problems to the appropriate IT group for resolution
Windows 7 and 10 Support in a network environment
Diagnose and support hardware failures, operating system, application issues and network connectivity
Provide work order status reports and metrics to management
Monitor help desk workload and prioritize work orders effectively
Develop, test and implement solutions to problems detected during troubleshooting
Assess training needs and develop new training or self-help materials
Manage user accounts and phone accounts
Follow standard operating procedures, create and revise documentation as needed
Mobile device support including set up, deployment and support
Update inventory records for end users, hardware and software
Monitor, diagnose, repair and run preventative maintenance on computers
Provide in depth customer training and training materials
Hardware and software ordering
Working with other team member on projects
Ordering computing peripherals
Working with vendors
Skills:
windows 7, active directory, microsoft office, customer service
Additional Skills & Qualifications:
Required Experience:
3 years supporting mobile devices and computer hardware
2 years supporting lab computing environment
User account management
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.